Privacy Policy

1. Introduction
At Mentoroza, your privacy matters. This Privacy Policy describes how we collect, use, disclose, and store your personal information when you interact with our website or services. We are committed to protecting your privacy and complying with applicable privacy laws, including the Personal Information Protection and Electronic Documents Act of Canada.

By using our website, you agree to the terms of this policy. If you do not agree, we encourage you to discontinue use of the website.

2. What Information We Collect
We collect personal and technical information to operate effectively and deliver the services you expect. This may include:

Personal Identifiable Information (PII):
– Full name
– Email address
– Phone number (if voluntarily provided)
– Information shared through our contact form

Technical and Usage Information:
– IP address
– Browser type, device model, operating system
– Pages visited, time spent on the site
– Referring website or source

We do not collect sensitive personal information (e.g., health or financial data).

3. How We Use Your Information
We use your data for the following purposes:

To respond to inquiries or service requests submitted via our contact form
To communicate with you about our coaching services and availability
To personalize your experience on the website
To analyze website performance and improve functionality
To comply with legal or regulatory obligations when required

We do not use your data for unsolicited marketing or share it with third parties for advertising.

4. Legal Basis for Processing
We collect and process your personal information on the basis of:

Your consent (when you fill out and submit the contact form)
Our legitimate interest in responding to inquiries and improving the website
Compliance with legal requirements, if applicable
You can withdraw your consent at any time by contacting us directly.

5. Data Sharing and Disclosure
Mentoroza does not sell, rent, or disclose your personal data to unrelated third parties. Your information may be accessed by authorized staff or service providers who assist us in operating the website, under strict confidentiality agreements.

We may disclose your information if required by law or governmental request, or to protect our legal rights.

6. Data Security
We take reasonable steps to protect the information we collect, including:

Secure server infrastructure
Limited access based on role and responsibility
Data encryption during transmission where applicable
However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute protection.

7. Data Retention
We retain personal information only for as long as necessary to fulfill the purpose for which it was collected, or as required by law. You may request deletion of your personal data at any time.

8. Your Rights
As a user in Canada, you have the right to:

Request access to your personal data
Request corrections or updates
Request erasure of your data
Withdraw consent for data processing
File a complaint with the Office of the Privacy Commissioner of Canada (OPC) if you believe your rights have been violated
To exercise any of these rights, please contact us using the details below.

9. Third-Party Links
Our website may contain links to third-party sites (e.g., scheduling tools or resources). We are not responsible for the privacy practices or content of those sites. We recommend reviewing their privacy policies before submitting any personal information.

10. Children’s Privacy
Mentoroza does not knowingly collect information from individuals under the age of 16. If we become aware that such information has been provided, we will delete it promptly.

11. Changes to This Privacy Policy
We may update this policy from time to time. The revised version will be posted on this page with the updated effective date. We recommend checking this page periodically to stay informed about how we protect your data.

12. Contact Us
If you have questions, concerns, or requests regarding your personal information or this Privacy Policy, you may contact us at:

Mentoroza
📍 11 Rue Saint-Jacques, Saint-Bruno-de-Montarville, QC J3V 2E9, Canada
📞 +1 450-723-1249
📧 [email protected]